Troubleshooting

The proxy isn't being used by that browser, app or connection. Check it's switched on: the extension is set to IDNI Home, or the proxy setting is on for the Wi-Fi you're actually connected to (iPhone, Android and Mac settings are per network). If only one app shows the wrong location, that app is ignoring your system setting. Use a proxy app from the Every app guide.

This is almost always a typo. Check the IP address and port exactly match your account page, with no spaces and no http:// in front. Make sure you used the HTTP port for HTTP settings and the SOCKS5 port for SOCKS5. Then try your username and password again. Turn the proxy off to get back online while you fix it.

Enter the proxy username and password from your IDNI account page, not your email or Microsoft password. On Windows and Android, the built-in settings have no password box, so the browser asks instead. If an app keeps asking or fails, use Proxifier (Windows/Mac) or Super Proxy (Android) which log in for you.

Browser extensions only cover the browser. System settings cover most apps, but some apps ignore them or can't log in to a proxy. A proxy app such as Proxifier, Shadowrocket or Super Proxy covers every app. See the Every app guide.

That's expected with the built-in Wi-Fi settings on iPhone and Android: they don't apply to mobile data. Use Shadowrocket, Potatso or Super Proxy on iPhone, or Super Proxy on Android, to cover mobile data too.

Built-in phone and Mac settings belong to one Wi-Fi network. Set it up again for the new network, or use a proxy app or a travel router so you only set it up once.

Make sure the app is actually using the proxy: on Windows and Mac, the desktop apps generally follow the system proxy, so set that up (not just the browser extension). Sign in once in your browser first. Then keep using the same address every day; a steady private address is what calms these checks down. Company-managed devices may also use other signals, like device location, that a proxy doesn't change. If sign-ins are still blocked, contact your IT team and use the setup they approve.

Your traffic now makes a trip to your home country and back, so pages can take a moment longer, especially from Asia or Australia. Video and downloads are usually fine. If it's very slow, try a different Wi-Fi, restart the app, or contact support.

Many setups send call audio and video (which uses a connection type called UDP) directly for quality. Your sign-in and browsing still use your private address. In browsers, FoxyProxy's Limit WebRTC setting can reduce what calls reveal.

Usually it's best not to. Running both can change the address sites see. If your employer requires its own VPN for work, follow IT's setup.

No. IDNI changes where you appear to be. Websites with the padlock (HTTPS) still encrypt what you send, which covers nearly every site and app. On untrusted Wi-Fi, stick to padlocked sites.

Extension: choose Disable (FoxyProxy) or Direct (ZeroOmega). iPhone: set Configure Proxy to Off. Android: set Proxy to None, or tap Stop in Super Proxy. Windows: switch off Use a proxy server. Mac: switch off both proxies in Proxies.

HTTP works almost everywhere and is what our system-setting guides use. SOCKS5 is great in Firefox and in proxy apps like Proxifier, Shadowrocket and Super Proxy. Chrome and Edge can't log in to SOCKS5 with a password, so use HTTP there.

No. Websites only see a rough area. In the US you get a clean, steady US address, and location databases usually show it around a big hub such as New York or Dallas; that's normal. In other countries, a city near home is a nice extra, not a must.